Frequently Asked Questions
Where is Safeway entertaining trays ordering available?
To see if your local Safeway offers online ordering, use our Store Locator.
Can I make substitutions to menu items?
If you have any special dietary requests please call us at 1-888-391-9759 or your local Safeway deli department to place your order.
How do I know that my order has gone through?
Shortly after you place your order you’ll receive a confirmation email with an order number and the details of your order. If you don’t receive an email confirmation, please contact us at 1-888-391-9759 or your local Safeway deli department by phone.
How much notice do I need to place my order?
When you place your order, you can select a pick-up time that suits you, with a minimum of 24 hours’ notice and you can place your order up to 4 weeks in advance. For large last minute orders, please connect with your local Safeway store or call 1-888-391-9759.
Can I place my order online and pay at store when at pickup?
All orders need to be placed and paid online with a credit card.
How do I change/cancel my order after placing it?
If you want to make changes to your order please contact us at 1-888-391-9759 or the Safeway store indicated in your confirmation email at least 24 hours before pick-up time. All refunds will be made to your credit card.
Do I have to print my receipt and present it in-store?
To pick up your order in-store, show your confirmation email, either on your smartphone or by printing it out.
Are there serving instructions for my order?
When you pick up your order, your trays will be refrigerated. A Safeway team member will let you know all of the required serving/reheat instructions where applicable.
Is it possible to have my order delivered?
Yes, delivery options are available for Calgary Corporate Businesses. For more information on delivery, please contact us at 1-888-391-9759.
Is there a delivery fee?
A $20 minimum fee is applied to all delivery orders. Additional charges may apply. For more information, please contact us at 1-888-391-9759.
What are your delivery hours?
Our regular delivery hours are 8am-8pm on weekdays and 9am-5pm on weekends. If you require delivery outside of our regular hours, please contact us at 1-888-391-9759.
